Effective Date: 8-7-2024

Introduction

Thank you for shopping with Walter White Mafia. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which you can return products and request refunds. By making a purchase from our (the “Site”), you agree to the terms set forth in this policy.

Returns

Eligibility for Returns

You may return items purchased from our Site within [number] days of receipt for a refund or exchange, provided they meet the following conditions:

  • Condition: Items must be in their original condition, unused, and with all original tags, labels, and packaging intact.
  • Proof of Purchase: To process a return, a valid receipt or proof of purchase is required. This can be an order confirmation email or a receipt from the original purchase.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to personal care products, makeup, and body sprays if opened, and any items marked as final sale or clearance.

How to Return an Item?

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Provide your order number and details of the item you wish to return.
  2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item.
  3. Package the Item: Pack the item securely in its original packaging, including all tags and labels. Include a copy of the return authorization and proof of purchase.
  4. Ship the Item: Send the package to the address provided in the return authorization. You are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

Refunds

  • Processing Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued using the original payment method used at the time of purchase. Depending on your payment provider, please allow [number] business days for the refund to be reflected in your account.

Partial Refunds

In some cases, partial refunds may be issued for:

  • Items Not in Original Condition: If the returned item is not in its original condition, we may deduct a restocking fee or issue a partial refund.
  • Shipping Costs: Shipping costs are non-refundable. If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.

Exchanges

  • Exchange Eligibility

Exchanges are subject to product availability. You may request an exchange for a different size, color, or product within [number] days of receipt. Follow the return process outlined above and indicate your preference for an exchange when contacting our customer service team.

  • How to Exchange an Item?
  1. Contact Us: Reach out to our customer service team at [email address] to request an exchange and provide details of the item you wish to exchange.
  2. Return the Item: Follow the return process outlined in section 2.2.
  3. Receive Your Exchange: Once we receive the returned item, we will ship the replacement product to you. You will receive a confirmation email with tracking information for the new shipment.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email id] with details of the issue. We will provide instructions for returning the item and will cover return shipping costs. Once we receive the defective or incorrect item, we will issue a full refund or send a replacement at no additional cost.

Order Cancellations

  • Cancellation Requests

You may request to cancel an order within [number] hours of placing it. To request a cancellation, contact our customer service team at [email id] as soon as possible. We will make every effort to accommodate your request, but once an order has been processed or shipped, it cannot be canceled.

  • Refunds for Canceled Orders

If your order is canceled before it has been processed or shipped, we will issue a full refund using the original payment method. Please allow [number] business days for the refund to be reflected in your account.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team:

  • Email: [email id]
  • Phone: [Your Contact Number]
  • Address: [Your Business Address]

Policy Updates

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site and our services constitutes your acceptance of any changes.

Additional Information

  • International Returns

For international orders, please be aware that customs duties, taxes, and return shipping costs are the responsibility of the customer. International returns must comply with local regulations and may take additional time to process.

  • Restocking Fees

In certain cases, a restocking fee may apply to returned items. This fee will be deducted from your refund amount if applicable.